
We provide several different
avenues for residents to provide feedback, including anonymous
options, or to request assistance including:
Click
Here to
contact our professional onsite property management &
maintenance teams
Click
Here to
view a copy of our dispute resolution process as well as key points
of contact available to assist you with your concerns.
Click Here to
complete a General Feedback Survey - Our promise
to you is that the service you receive each day is consistent and
meets your expectations every time. We want to know when one of our
team members meets or exceeds your expectations and when we don’t.
We have contracted with a third party research company, SatisFacts
Research, to utilize their Insite™ resident survey program.
Your Insite™ allows us to improve services and to recognize
our staff for providing great service. This survey can be
completed anonymously or you can include contact information if you
desire follow-up on unresolved issues. Please take a minute
or two to share your thoughts with us.
If you do not feel your concerns are being effectively addressed
through the avenues outlined above, please contact the
WinnResidential MHS Residents First Hotline at
(617) 239-4596 or military@winnco.com.