Resident Feedback

We are here for you!

Our team is committed to providing military service members and their families with an enjoyable experience during their stay. We pride ourselves on providing efficient, quality, responsive services to our residents. Community offices are staffed with property management and maintenance professionals that understand the needs of military families and are eager to support you. If you feel at any time that your expectations are not being met, we want to know about it so we have the opportunity to make things right.

We provide several different avenues for residents to provide feedback, including anonymous options, or to request assistance including:

	CLICK HERE to contact our professional onsite property management & maintenance teams.
	CLICK HERE to view a copy of our dispute resolution process as well as key points of contact available to assist you with your concerns.
	CLICK HERE to complete a General Feedback Survey. This survey can be completed anonymously or you can include contact information if you desire follow-up on unresolved issues.

Our promise to you is that the service you receive each day is consistent and meets your expectations every time. If you do not feel your concerns are being effectively addressed through the avenues outlined above, please contact the WinnResidential MHS Residents First Hotline at (617) 239-4596 or military@winnco.com.