Information and Resources for Our Residents
North and South Post Community Office
4268 Neely Road
Ft. Wainwright, AK 99703
Tel: 907 356 7000
If you're experiencing a maintenance issue in your home, please call your maintenance office 907-356-7000. Select OPTION 1 then follow the prompts.
Policies, guidelines and resources can be found in North Haven Communities Tenant Guide.
North Haven Communities takes resident concerns very seriously and works to resolve issues in a timely manner to the satisfaction of all parties involved.
Click here to view a copy of the dispute resolution process, which includes key points to contact available to assist you with your concerns.
We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to watch the video.
Limited modifications within homes are permitted.
For information on approved interior paint colors, review North Haven’s Paint Policy (effective 2 Feb 2018).
Should you want to install a fence, please contact your Community Manager who will assist you with the application process.
For all other modification requests, please complete and submit the Home Improvement Request form to your Community Office.
Yes, we gladly welcome four-legged family members at North Haven Communities. There is a limit of two pets per household. Please see our Pet Policy for more information. Also refer to the Tenant Guide, Section 4 for more information.
|TUESDAYS||Bear Paw, Chena Bend, North Town, Quarters 1, Siku Basin|
|WEDNESDAYS||Dumpsters, Taku Gardens (White Street), Tanana Trails, Balsam Street, Juniper Street and the 4500's|
|THURSDAYS||Denali Village, Gertsch Heights, Northern Lights, Taku Gardens (9th Street) and Neely Road|
|MONDAYS||Denali Village, Siku Basin|
|TUESDAYS||Taku Gardens, 8th Street, 9th Street, the 4500’s|
|WEDNESDAYS||Bear Paw, Tanana Trails, 6th Street, Juniper Street|
|THURSDAYS||Chena Bend, North Town, Quarters 1, Tanana Trails|
|FRIDAYS||Gertsch Heights, Northern Lights|
You’re in luck! We keep a list of people you can hire to help care for your fenced yard. If you’re looking to earn a little extra cash and would like to be added to the list or if you are looking for some help, look at our Community Helper’s list.
Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insurance information sheet.
Yes. Please contact your North Haven Community Office and the Garrison’s Legal Office to determine the procedures on receiving approval for commercial enterprises. Home-based businesses must follow AR 210-7, AR210-50. Refer to North Haven’s Tenant Guide., Section 2.14: Commercial Enterprises Policy, for more information.
Yes. Service members are responsible for their guests, family members, and other persons related to or affiliated with the household.
Residents must complete and submit to their Community Office a Guest Registration form to all guests staying more than 7 days, but less than 29 days.
Residents with guests staying in a household more than 30 days must receive written approval by North Haven’s Community Office.
We'd be happy to keep an eye on your home! When residents are planning to be away from their home for more than 7 days, they must notify their Community Office in advance by completing and submitting an I’ll Be Back form and include a local emergency contact.
Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Please follow the appropriate links referencing the type of service you've most recently experienced.
You're looking for a home, we would love to hear how we can help.
Getting settled in after you've just moved can be stressful. Tell us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
We would love to hear about your experience living with us.
Thank you for being a valuable resident in North Haven Communities. Now that you have had some time to get to know us, tell us about your experience.