Resident Resources

How can we help?

Community Guidelines & Resources

Where Can I Find the Rules and Regulations for My Community?

Policies, guidelines and resources can be found in North Haven Communities Tenant Guide.

How Do I Contact My Community Office?

North and South Post Community Office
4268 Neely Road
Ft. Wainwright, AK 99703
Tel: 907 356 7000

Are pets allowed at North Haven Communities?

Yes, we gladly welcome four-legged family members at North Haven Communities. There is a limit of two pets per household. Please see our Pet Policy for more information. Also refer to the Tenant Guide, Section 4 for more information.

Are there special safety features or tips about my home or community I should know?

We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to
watch the video

Can I Operate a Business from My Home?

Yes. Please contact your North Haven Community Office and the Garrison’s Legal Office to determine the procedures on receiving approval for commercial enterprises. Home-based businesses must follow AR 210-7, AR210-50. Refer to North Haven’s Tenant Guide., Section 2.14: Commercial Enterprises Policy, for more information.

Are Guests Allowed to Stay Overnight In My Home?

Yes. Service members are responsible for their guests, family members, and other persons related to or affiliated with the household.

 

Residents must complete and submit to their Community Office a Guest Registration form to all guests staying more than 7 days, but less than 29 days.

 

Residents with guests staying in a household more than 30 days must receive written approval by North Haven’s Community Office.

Are guests allowed to stay with me?

The service member is responsible for his or her guests, family members, and any other persons related to or affiliated with the household. Residents must fill out a Guest Registration Form for all guests staying more than seven days, but less than 29 days. No guest or visitor may stay in the home for more than 30 days without the expressed written consent of North Haven Communities.

I'll Be out of Town for a While. Is There Anyone Who Can Keep an Eye on My House?

We'd be happy to keep an eye on your home! When residents are planning to be away from their home for more than 7 days, they must notify their Community

 

Office in advance by completing and submitting an I’ll Be Back form and include a local emergency contact.

What is the process to escalate a concern related to my home or community?

North Haven Communities takes resident concerns very seriously and works to resolve issues in a timely manner to the satisfaction of all parties involved.

 

Click here to view a copy of the dispute resolution process, which includes key points to contact available to assist you with your concerns.

Maintenance

How Do I Report a Maintenance Issue?

If you're experiencing a maintenance issue in your home, please call your maintenance office 907-356-7000. Select OPTION 1 then follow the prompts.

 

If you have a Permission to Enter form on file, you can submit an On-line Maintenance Request for routine services.

Home Alterations

How Do I Submit Requests to Alter My Home?

Limited modifications within homes are permitted.

 

For information on approved interior paint colors, review North Haven’s Paint Policy (effective 6/3/2020).

 

Should you want to install a fence, please contact your Community Manager who will assist you with the application process.

 

For all other modification requests, please complete and submit the Home Improvement Request form to your Community Office.

Refuse, Recycle & Landscaping

What's the Schedule for Refuse Pick-Up?

 
DAY AREA SERVICED
MONDAYS Dumpsters
TUESDAYS Bear Paw, Chena Bend, North Town, Quarters 1, Siku Basin
WEDNESDAYS Dumpsters, Taku Gardens (White Street), Tanana Trails, Balsam Street, Juniper Street and the 4500's
THURSDAYS Denali Village, Gertsch Heights, Northern Lights, Taku Gardens (9th Street) and Neely Road
FRIDAYS Dumpsters

When Is Lawn Mowing Scheduled?

 
DAY AREA SERVICED
MONDAYS Denali Village, Siku Basin
TUESDAYS Taku Gardens, 8th Street, 9th Street, the 4500’s
WEDNESDAYS Bear Paw, Tanana Trails, 6th Street, Juniper Street
THURSDAYS Chena Bend, North Town, Quarters 1, Tanana Trails
FRIDAYS Gertsch Heights, Northern Lights

I Have a Fence. Is There Someone Who Can Help Mow My Lawn?

You’re in luck! We keep a list of people you can hire to help care for your fenced yard. If you’re looking to earn a little extra cash and would like to be added to the list or if you are looking for some help, look at our Community Helper’s list.

Departing Residents

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is Renter’s Insurance Mandatory?

Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insuranceinformation sheet.

Provide Feedback

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through Insite surveys help us make improvements that are important to you. Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

 

Please follow the appropriate links referencing the type of service you've most recently experienced.

Leasing Experience
You're looking for a home, we would love to hear how we can help.

 

Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.

 

Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.

 

Resident Experience Survey
We would love to hear about your experience living with us.

 

General Feedback
Thank you for being a valuable resident in North Haven Communities. Now that you have had some time to get to know us, tell us about your experience.

Resident Bill of Rights

Resident Bill of Rights

Click here to view a copy of the Resident Bill of Rights.