Community Guidelines & Resources
Where Can I Find the Rules and
Regulations for My Community?
Policies, guidelines and resources can be found in
North Haven Communities Tenant Guide.
How Do I Contact My Community
North and South Post Community Office
4268 Neely Road
Ft. Wainwright, AK 99703
Tel: 907 356 7000
Are pets allowed at North Haven
Yes, we gladly welcome four-legged family members
at North Haven Communities. There is a limit of two pets per
household. Please see our Pet Policy for more
information. Also refer to the Tenant Guide, Section
4 for more information.
Are there special safety features or
tips about my home or community I should know?
We put together a short safety video addressing
fire, child, water and neighborhood safety. We encourage you to
take a few minutes to
watch the video
Can I Operate a Business from My
Yes. Please contact your North Haven Community
Office and the Garrison’s Legal Office to determine the procedures
on receiving approval for commercial enterprises. Home-based
businesses must follow AR 210-7, AR210-50. Refer to North Haven’s
Tenant Guide, Section 2.14: Commercial
Enterprises Policy, for more information.
Are guests allowed to stay with me?
The service member is responsible for his or her
guests, family members, and any other persons related to or
affiliated with the household. Residents must fill out a Guest Registration
Form for all guests staying more than seven days, but
less than 29 days. No guest or visitor may stay in the home for
more than 30 days without the expressed written consent of North
I'll Be out of Town for a While. Is
There Anyone Who Can Keep an Eye on My House?
We'd be happy to keep an eye on your home! When
residents are planning to be away from their home for more than 7
days, they must notify their Community
Office in advance by completing and submitting an
I’ll Be Back form and include a
local emergency contact.
What is the process to escalate a
concern related to my home or community?
North Haven Communities takes resident concerns
very seriously and works to resolve issues in a timely manner to
the satisfaction of all parties involved.
Click here to view a copy of
the dispute resolution process, which includes key points to
contact available to assist you with your concerns.
How Do I Report a Maintenance
If you're experiencing a maintenance issue in your
home, please call your maintenance office 907-290-5214.
If you have a Permission to Enter form on
file, you can submit an Online Maintenance Request for
Are there any DIY home care
items available for pick-up by residents?
We are pleased to offer residents a convenient way
to pick-up several DIY replacement home care items for your home.
Please call (907) 356-7150 to make an appointment to pick-up items
at the Self-help Center, located at 3022 Montgomery (across from
the MP Station). Hours are 8 a.m. to 5 p.m. Monday through Friday.
At your appointed time, ring the doorbell near the big garage door.
Please DO NOT ENTER the warehouse. Please note that you will need
to show ID and provide your North Haven address.
The following items are available for pick-up:
-Gutter Splash Block
-Stovetop Drip Pans
-Range Hood Filters
-Garbage Disposal Stopper
Are there items residents may borrow to assist with lawn
care and snow removal?
Yes, we are pleased to offer the following self-help items for your
-Gas Lawn Mower
-Reel Lawn Mower
-Weed Trimmer w/Battery
-Rake – Leaf/Bow
-Ceiling Fan Brush
Borrowed tools must be picked-up at the warehouse and MUST BE
RETURNED WITHIN 24 hours so that they can be loaned out to another
How Do I Submit Requests to Alter My
Limited modifications within homes are
For information on approved interior paint colors,
review North Haven’s Paint Policy (effective 6/3/2020).
Should you want to install a fence, please contact
your Community Manager who will assist you with the application
For all other modification requests, please complete and submit the
Home Improvement Request
to your Community Office.
Tell Us How We're Doing!
Our team is committed to providing you with great
customer service and community programs. Feedback you provide
through Insite surveys help us make improvements that are important
to you. Please take a few moments to provide us with feedback about
services received from our leasing, maintenance and community
teams. We also encourage you to share your ideas and suggestions to
improve services and enhance community activities and programs.
Please follow the appropriate links referencing the
type of service you've most recently experienced.
You're looking for a home, we would love to hear how we can
Getting settled in after you've just moved can be stressful. Tell
us about your experience.
Service Request Experience
Since everything will eventually need a little maintenance or a
fix, we want to make sure that everything meets your
Resident Experience Survey
We’re sorry you’re leaving us! We would love to hear about your
experience living with us.
Thank you for being a valued resident in North Haven Communities.
Now that you have had some time to get to know us, tell us about