How Do I Report a Maintenance
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (907)
290-5214 as soon as possible. For routine service requests,
you may also submit
your maintenance request online.
With the MSC, you can expect:
- Upgraded call handling and customer
- US-based representatives with strong facilities
- New call back feature offered to avoid wait
- Appointment notifications and reminders
- Superior response and specialized technician
Our experienced customer service agents are
available for 19-hours each weekday to assist you with routine,
urgent and emergency service requests. When a request occurs
on a weekend or after hours, your MSC call will be handled by an
automated after-hours service that puts you in direct contact with
the technician who will be responding to your urgent or emergency
request. Click here
for more information
on the MSC.
Don’t forget to download the Lendlease US Communities App
notifications to receive an alert when the maintenance technician
is on their way to your home!
Are there any DIY home care
items available for pick-up by residents?
We are pleased to offer residents a convenient way
to pick-up several DIY replacement home care items and tools for
your home. No appointment necessary, FIRST COME, FIRST SERVE.
Please come to the Self-help Center, located at 3022 Montgomery
(across from the MP Station). Hours are 8 a.m. to 5 p.m. Monday
through Friday. When you arrive follow the signs for the Self-Help
center and ring the doorbell near the big garage door. Please DO
NOT ENTER the warehouse. Please note that you will need to show ID
and provide your North Haven address.
All NHC Home Care Items are a one for one swap. Home Care items
that have special Conditions:
- Stove Top Drip Pans: Drip Pans
are issued once per year on the Anniversary of your move-in and can
get an additional set within 90 days of your move-out.
- Light Bulb Swaps: All light bulbs
must be brought in, to ensure we’re able to get you the correct
bulbs you need, and to be properly disposed of in the event they
contain Mercury. If your Light Fixture has a cover/lens, please
continue to request a work order to reduce the risk of
breakage. We do not provide tools/ladders to assist in the
replacement of items. Resident must use their own. If resident does
not have tools/ladders, they must schedule a work order under the
The following Home Care items are available for
- Blind Wands
- Vertical Vanes
- Light Bulbs
- Door Stops
- Gutter Splash Block
- Stovetop Drip Pans
- Range Hood Filters
- Garbage Disposal Stopper
- Sink Stopper
Are there items residents may borrow to
assist with lawn care and snow removal?
Yes, we are pleased to offer the following self-help items for your
- Gas Lawn Mower
- Reel Lawn Mower
- Weed Trimmer w/Battery
- Rake – Leaf/Bow
- Garden Hoe
- Snow Shovel
- Ice Chipper
- Ceiling Fan Brush
Borrowed tools must be picked-up at the warehouse
and MUST BE RETURNED WITHIN 24 hours so that they can be loaned out
to another resident.
Is Renter’s Insurance Mandatory?
Beginning July 15, 2023, renters insurance is
required at time of move-in or lease renewal, and must be
maintained at all times during residency with North
Haven Communities at the expense of the
resident. Renter's insurance protects you from claims for
property damage and physical injury caused by or to you, a member
of your family or a guest while living in your home. The lease
requires proof of insurance coverage meeting the minimum
requirements with North Haven Communities named as an
interested party at time of move-in.
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
Does North Haven Communities have a
program to assist spouses when soldiers are deployed?
Please contact your community office for
information on our current program. We're here to help!