Resident Resources

How can we help?

Community Guidelines & Resources

Where Can I Find the Rules and Regulations for My Community?

Policies, guidelines and resources can be found in North Haven Communities Tenant Guide.

How Do I Contact My Community Office?

North and South Post Community Office
4268 Neely Road
Ft. Wainwright, AK 99703
Tel: 907 356 7000

Are pets allowed at North Haven Communities?

Yes, we gladly welcome four-legged family members at North Haven Communities. There is a limit of two pets per household. Please see our Pet Policy for more information. Also refer to the Tenant Guide, Section 4 for more information.

Are there special safety features or tips about my home or community I should know?

We put together a short safety video addressing fire, child, water and neighborhood safety. We encourage you to take a few minutes to
watch the video

Can I Operate a Business from My Home?

Yes. Please contact your North Haven Community Office and the Garrison’s Legal Office to determine the procedures on receiving approval for commercial enterprises. Home-based businesses must follow AR 210-7, AR210-50. Refer to North Haven’s Tenant Guide, Section 2.14: Commercial Enterprises Policy, for more information.

Are guests allowed to stay with me?

The service member is responsible for his or her guests, family members, and any other persons related to or affiliated with the household. Residents must fill out a Guest Registration Form for all guests staying more than seven days, but less than 29 days. No guest or visitor may stay in the home for more than 30 days without the expressed written consent of North Haven Communities.

I'll Be out of Town for a While. Is There Anyone Who Can Keep an Eye on My House?

We'd be happy to keep an eye on your home! When residents are planning to be away from their home for more than 7 days, they must notify their Community

 

Office in advance by completing and submitting an I’ll Be Back form and include a local emergency contact.

Maintenance

How Do I Report a Maintenance Issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (907) 290-5214 as soon as possible. For routine service requests, you may also submit your maintenance request online

With the MSC, you can expect: 

  • Upgraded call handling and customer experience
  • US-based representatives with strong facilities knowledge
  • New call back feature offered to avoid wait times
  • Appointment notifications and reminders
  • Superior response and specialized technician assignments
Our experienced customer service agents are available for 14-hours each weekday to assist you with routine, urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC. 

Don’t forget to download the RentCafé Resident App and enable notifications to receive an alert when the maintenance technician is on their way to your home!

Are there any DIY home care items available for pick-up by residents?

We are pleased to offer residents a convenient way to pick-up several DIY replacement home care items and tools for your home. No appointment necessary, FIRST COME, FIRST SERVE. Please come to the Self-help Center, located at 3022 Montgomery (across from the MP Station). Hours are 8 a.m. to 5 p.m. Monday through Friday. When you arrive follow the signs for the Self-Help center and ring the doorbell near the big garage door. Please DO NOT ENTER the warehouse. Please note that you will need to show ID and provide your North Haven address.

The following items are available for pick-up:

  • Blind Wands
  • Vertical Vanes
  • Light Bulbs
  • Door Stops
  • Gutter Splash Block
  • Stovetop Drip Pans
  • Range Hood Filters
  • Garbage Disposal Stopper
  • Sink Stopper

Are there items residents may borrow to assist with lawn care and snow removal?
Yes, we are pleased to offer the following self-help items for your convenience.

  • Gas Lawn Mower
  • Reel Lawn Mower
  • Weed Trimmer w/Battery
  • Rake – Leaf/Bow
  • Garden Hoe
  • Shovel
  • Snow Shovel
  • Ice Chipper
  • Snow Blower
  • Ceiling Fan Brush

Borrowed tools must be picked-up at the warehouse and MUST BE RETURNED WITHIN 24 hours so that they can be loaned out to another resident.

Home Alterations

How Do I Submit Requests to Alter My Home?

Limited modifications within homes are permitted.

For information on approved interior paint colors, review North Haven’s Paint Policy (effective 6/3/2020).

Should you want to install a fence, please contact your Community Manager who will assist you with the application process.

For all other modification requests, please complete and submit the Home Improvement Request form to your Community Office.

Refuse, Recycle & Landscaping

What's the Schedule for Refuse Pick-Up?

Click here to view the Trash and Mowing Schedule.

When Is Lawn Mowing Scheduled?

Click here to view the Trash and Mowing Schedule.

I Have a Fence. Is There Someone Who Can Help Mow My Lawn?

You’re in luck! We keep a list of people you can hire to help care for your fenced yard. The list is currently being updated, please check back soon.

Departing Residents

I'm moving. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is Renter’s Insurance Mandatory?

Renter’s insurance is not required; however, we encourage residents to obtain insurance to cover damage to or loss of personal property. Please take a moment to review our Renter’s Insurance information sheet.

Does North Haven Communities have a program to assist spouses when soldiers are deployed?

Please contact your community office for information on our current program. We're here to help!

Provide Feedback

Tell Us How We're Doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Tenant Bill of Rights / Tenant Responsibilities

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities.

Dispute Resolution Process

What is the process to escalate a concern related to my home or community?


Informal Dispute Resolution Process – All Residents
North Haven Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call North Haven Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.